Refund Policy

Due to the custom, digital, and creative nature of our services, most purchases and service fees are non refundable. By placing an order with San Roku Ku, you agree to the terms outlined below.

1. Digital Products

All purchases of digital products, downloads, streaming access, or delivered digital files are final and non refundable once access has been provided or files have been delivered.

This includes, but is not limited to, issues relating to device compatibility, internet connection, user error, or change of mind.

2. Poster Design and Graphics Services

All poster design, Filmhub graphics preparation, and related design services are custom created specifically for your film. Once work has begun, fees are non refundable.

Full payment is required before production begins in order to secure your project in our schedule. Payment confirms your acceptance of this policy.

3. Revisions and Approval

Revision rounds are included according to the package selected at checkout. Revisions are provided to ensure you are satisfied prior to final approval.

If feedback is not received within 48 hours after a revision is delivered for approval, the order will be automatically marked as delivered and approved.

Once final files are approved and delivered, no refunds will be issued.

4. Project Cancellation

If a client chooses to cancel a project after work has commenced, no refund will be issued for work completed or time reserved.

If cancellation occurs before work has begun and no production time has been allocated, we reserve the right to issue a partial refund at our discretion.

5. Streaming Platform Acceptance

While we prepare artwork to meet Filmhub and streaming platform specifications, we cannot guarantee platform approval, financial performance, distribution success, or audience results.

Refunds will not be issued due to platform rejection, changes in platform policies, or client submission errors.

6. Payment Processing

All payments are processed securely through third party providers such as Stripe Checkout. San Roku Ku does not store or have access to your card or payment details.

In the event of a chargeback or payment dispute, we reserve the right to provide evidence of completed work and to contest invalid claims.

7. Technical Issues

If you experience technical issues accessing delivered files, please contact [email protected] within 48 hours. We will make reasonable efforts to restore access or provide replacement files where applicable.

This does not guarantee a refund.

8. Policy Updates

We may update this Refund Policy from time to time. The latest version will always be available on this page and will apply to new purchases from the date of publication.