Terms and Conditions
These terms govern use of the San Roku Ku website and the services, digital products, creative deliverables, project-funding campaigns, and content we provide internationally. Local mandatory laws may also apply depending on the customer, transaction, and place of supply.
Last updated: 12 August 2026 · Version 2.7
1. General
- Our site and materials are provided for professional, informational, and commercial use.
- We may update these terms from time to time. The version published at the time of purchase applies to that order, unless a change is required by law.
- All services are subject to availability, payment, and acceptance of your order.
- Nothing in these terms excludes or limits a mandatory right or remedy that applies under the law of the customer's country or region and cannot legally be excluded by contract.
2. Services Covered
These terms apply to all San Roku Ku services and online purchases, including website design and customisation, poster design, Filmhub artwork creation and correction, subtitle and SRT creation, subtitle translation, trailer creation, trailer revision rounds, rush delivery, source files, motion posters, social media artwork adaptations, social cuts, teaser cuts, and any related add-ons or digital deliverables.
Service descriptions, prices, package inclusions, turnaround estimates, revision limits, and add-ons are defined on the relevant service page and checkout flow at the time of purchase.
2A. Custom Website Design
A custom website project begins with a written scope or quotation confirming the agreed pages, functionality, deliverables, indicative timeline, revision allowance, and fixed project price. Anything not expressly included is outside scope and may require a separate quotation or be charged at an agreed hourly rate. Timelines are estimates unless expressly guaranteed in writing and depend on timely client cooperation and third-party services.
Unless otherwise agreed in writing, a 50% initial payment is due before discovery or design work begins. The remaining 50% is due after the client approves the completed website and before deployment, publication, transfer, or final handover. San Roku Ku may pause work or withhold launch and handover while an amount is overdue, subject to applicable law.
During discovery, the client must provide accurate requirements, branding, content, images, references, preferences, access credentials, legal text, and other materials reasonably needed for the project. The client is responsible for the accuracy, legality, permissions, and timely supply of those materials. Delays, incomplete materials, changed instructions, or late feedback may extend the timeline and may require a revised quotation where they cause additional work.
San Roku Ku will create an initial visual design and establish the design direction. The client must provide consolidated feedback within the agreed revision allowance and approve the final design direction before development begins. A request that changes the approved direction, scope, page count, functionality, supplied content, or technical requirements may be treated as additional billable work.
Development will be based on the approved design and agreed scope and may include responsive implementation, forms, technical search-engine optimisation, analytics, and other expressly included features. San Roku Ku will provide a working preview for client review, complete the agreed final revision round, and perform reasonable pre-launch testing. Approval confirms that the client accepts the design and functionality, but does not remove any remedy that cannot legally be excluded.
After final payment, San Roku Ku will perform the launch services included in the quotation. These may include uploading production code to the agreed repository, configuring agreed hosting such as GitHub Pages or Cloudflare, connecting a client-controlled domain, and configuring required DNS and HTTPS/SSL settings. Domain registration, hosting plans, paid software, plugins, licences, mailbox subscriptions, and other third-party charges are the client's responsibility unless expressly included.
Mailbox configuration, Google Search Console submission, sitemap submission, analytics configuration, and related integrations are included only where stated in the agreed scope. San Roku Ku cannot guarantee email delivery, search indexing, rankings, traffic, analytics continuity, or the availability or behaviour of third-party platforms.
Final handover will follow reasonable checks of the agreed desktop and mobile presentation, forms, links, domain, HTTPS, and any included mailbox or analytics setup. The licence or ownership rights in final website deliverables, source code, third-party components, working files, and reusable materials are governed by section 3 and the written quotation. No transfer or licence takes effect until full payment unless applicable law or the written agreement requires otherwise.
The client may cancel a custom website project by written notice. Any refund will be calculated according to the project stage, work reasonably completed, production capacity reserved, and disclosed non-recoverable third-party costs, as further described in the Refund Policy. The 50% initial payment is not automatically non-refundable, and San Roku Ku will not retain more than a fair and lawful amount for work supplied and losses it is legally entitled to recover. Mandatory statutory rights remain unaffected.
2B. Existing Website Customisation
Website customisation is charged at the hourly rate agreed with the client before work begins. San Roku Ku will normally provide an estimate of the time required based on the information, materials, and website access available at that stage. An estimate is not a guaranteed fixed price unless it is expressly confirmed in writing as a fixed-price quotation.
If additional work is required that would materially exceed the original estimate, San Roku Ku will inform the client and request approval before continuing with that additional billable work. New features, design changes, or requests outside the agreed scope are charged separately at the agreed hourly rate or under a separate quotation.
For smaller projects, payment for the estimated hours may be required before work begins. For larger customisation projects, payment may be divided into an initial payment and a final balance. Any outstanding balance is payable following completion of the agreed work and before final handover or publication where applicable.
The client may cancel website work at any time by written notice. Once work has commenced, time already reasonably spent on authorised work is chargeable at the agreed hourly rate. Any prepaid amount relating to hours not worked will be refunded, less only any separately agreed booking or administrative fee that was fairly disclosed, reflects a genuine direct loss, and may lawfully be retained.
Completed authorised working hours are not refundable merely because the client changes their mind after the work has been completed. If San Roku Ku is unable to complete authorised work, any prepaid amount relating to work not performed will be refunded. These provisions do not limit remedies for work that is faulty, not as agreed, or not performed with reasonable care and skill, or any cancellation or refund right that cannot legally be excluded.
San Roku Ku is not responsible for errors, security vulnerabilities, outdated software, incompatible plugins, third-party code, hosting problems, or other issues that existed before work commenced. If a pre-existing issue affects the requested work, the client will be informed and any additional work required will be agreed separately.
Website work may depend on third-party platforms, themes, plugins, applications, hosting providers, or services, including Wix, WordPress, Squarespace, and Shopify. San Roku Ku cannot guarantee their continued availability, compatibility, or behaviour and is not responsible for changes made by their providers, except to the extent that a problem is caused directly by San Roku Ku's implementation.
Where reasonably possible, San Roku Ku will create a backup or restore point before significant changes. The client remains responsible for maintaining appropriate backups of their website, content, and data unless backup management is expressly included in the agreed service.
The client will have an opportunity to review the completed work. A technical issue caused directly by San Roku Ku's implementation and relating to the agreed scope will be corrected without an additional labour charge. New features, design changes, and additional requests remain separately billable. Nothing in this section excludes or limits rights that cannot legally be excluded under applicable law.
3. Intellectual Property
All films, images, text, designs, branding, code, website content, templates, workflows, and internal production materials created or owned by San Roku Ku remain the property of San Roku Ku or are used with permission. You may not copy, distribute, reproduce, modify, or publicly display any material without prior written consent.
For custom creative services, final approved deliverables are licensed to the client for the agreed project after full payment has been received. Editable source files, project files, working files, drafts, methods, presets, templates, and unused concepts are not included unless expressly stated in the package or purchased as an add-on.
San Roku Ku may display completed work in portfolios, case studies, promotional materials, social media, and on our website unless otherwise agreed in writing.
4. Client Materials and Permissions
Clients are responsible for ensuring they have all rights, licences, releases, consents, and permissions required for materials supplied to San Roku Ku, including film footage, stills, scripts, subtitles, music, fonts, logos, trademarks, names, likenesses, performances, artwork, references, and third-party materials.
You must not submit unlawful, infringing, confidential, defamatory, harmful, or unauthorised material. Business customers agree, to the extent fair and permitted by applicable law, to indemnify San Roku Ku against third-party claims, losses, and reasonable costs arising directly from materials or instructions they were not authorised to provide. This indemnity does not apply to consumers where it would be unlawful or unfair.
We may refuse, suspend, or cancel work if supplied materials appear unlawful, unsafe, rights-infringing, misleading, or unsuitable for the requested service.
5. Orders, Payment, and Taxes
Full payment is required before work begins unless otherwise agreed in writing. Payment secures a place in our production schedule but does not guarantee a specific outcome beyond the purchased service scope.
All payments are processed securely through third-party payment providers such as Stripe Checkout. San Roku Ku does not store, collect, or have access to your full card details.
Prices are displayed at checkout in the currency selected automatically from your location. Japanese-language checkout is shown in Japanese yen and also allows payment in US dollars. You are responsible for any taxes, bank fees, currency conversion fees, platform fees, or charges imposed by third parties unless checkout states otherwise.
Failure to complete payment, provide required materials, or respond to essential project requests may result in suspension or cancellation of services.
6. Project Funding
A project-funding contribution supports the creation of the project identified on the campaign page. It is not a purchase of ownership, equity, profit sharing, repayment rights, intellectual-property rights, or a guaranteed financial return. Any support benefit or credit is limited to what the selected support level expressly describes.
Our campaigns use flexible funding. All successfully paid contributions, less refunds, disputes, payment-provider fees, taxes, and other applicable transaction costs, may be used toward developing, producing, completing, promoting, delivering, or distributing the relevant film or project whether or not the displayed funding goal is reached. Failure to reach the goal does not by itself cancel the campaign or create an automatic right to a refund.
The campaign page identifies the funding goal, currency, available support levels, any stated limits, and the intended use of funds. Limited support levels are subject to availability. We take reasonable steps to prevent checkout after a limit is reached, but a support level is confirmed only when payment is successfully processed. If we cannot provide a material benefit included in a selected support level, we will offer an appropriate remedy subject to applicable law.
Creative production is inherently uncertain. Scripts, cast, crew, schedule, budget allocation, format, runtime, title, release strategy, distribution route, and other creative or practical details may change. We will use reasonable efforts to make and distribute the project as described, but do not guarantee completion, release, delivery dates, distribution, festival or platform acceptance, audience performance, or commercial success.
Where a support level includes a film credit, you must provide the exact credit name requested during checkout and ensure you are entitled to use it. The supplied credit name is intended for public display in or in connection with the project. Anonymous support is available only where the campaign and selected support level permit it. Minor formatting changes may be made where reasonably required by the film's credit design or technical delivery requirements.
Funding payments are processed by Stripe. Stripe collects the payer's name and email and may send a receipt or post-purchase invoice containing the project, amount, support level, campaign information, and credit name where supplied. A successful payment is recorded toward campaign progress after Stripe verification; progress displays may be delayed by processing and caching.
Funding cancellations and refunds are governed by our Refund Policy and all mandatory rights applicable to the transaction. Nothing in this section excludes a remedy that cannot lawfully be excluded, including where information was materially misleading or a promised paid benefit is not provided as required by law.
7. Delivery Terms
Delivery timeframes are estimates unless expressly guaranteed in writing. Delivery depends on timely receipt of complete materials, client feedback, access credentials, passwords, approvals, and any required third-party information.
Delivery is considered completed once files, download links, transfer links, preview links, subtitle files, artwork files, trailer exports, source files purchased as add-ons, or access credentials have been sent to the contact information provided by the client.
We may use third-party hosting, file transfer, email, form, payment, and project management services to process orders and deliver work.
8. Revisions, Approvals, and Inactivity
Revision rounds are limited to the package or add-on purchased. A revision means one consolidated set of reasonable changes based on the existing direction, not a new brief, new concept, new runtime, new language, new trailer structure, or replacement of supplied materials unless expressly included.
Clients must review previews, proofs, subtitles, translations, trailer cuts, artwork, and approval requests carefully. Once a file is approved, delivered, or used publicly, later changes may be treated as a new revision round, add-on, or new order.
If feedback is not received within 72 hours after a preview, proof, or approval request is delivered, San Roku Ku may continue the project based on the last approved direction.
If the client does not respond to preview, approval, information, or delivery communications within 7 working days, the order may be treated as approved, delivered, and complete.
9. Rush Delivery and Add-ons
Rush delivery fees prioritise scheduling where available. They do not remove the need for client materials, timely feedback, platform access, or third-party cooperation.
Add-ons apply only to the order for which they are purchased and are not transferable to other projects unless agreed in writing.
Format adaptations, editable source files, additional concepts, and other optional deliverables are included only where the relevant package expressly states this or the item is purchased as an add-on.
10. Platform, Distribution, and Third-Party Outcomes
Where we prepare materials for Filmhub, streaming platforms, festivals, distributors, social platforms, or other third parties, we aim to follow the specifications available to us at the time of work. We do not control third-party review decisions, policy changes, technical systems, response times, acceptance, ranking, revenue, audience performance, or distribution results.
San Roku Ku is not responsible for rejection, delay, removal, demonetisation, reduced visibility, revenue changes, policy changes, or technical issues caused by a third party or by client-provided materials, metadata, access, or instructions.
11. Refunds and Cancellations
Refunds, cancellations, corrections, and re-performance are governed by our Refund Policy and the mandatory law applicable to the customer and transaction. Eligibility depends on the work completed, production capacity and third-party costs committed, digital files supplied, and the reason for the request.
Consumers in the United Kingdom, European Union, European Economic Area, Japan, and other locations retain all rights that cannot lawfully be excluded in their country or region. Regional cancellation and withdrawal rules differ; no description of a service as custom, digital, urgent, reserved, or non-refundable overrides a mandatory right.
Where applicable law requires an express request for early service performance or consent before immediate digital supply, any loss or reduction of a cancellation or withdrawal right applies only if the relevant legal requirements were met.
To cancel or request a remedy, email [email protected] with your name, order reference, affected service, and a clear description of the request. No special wording is required.
Nothing in these terms or our Refund Policy removes rights that cannot legally be excluded, including rights relating to services not provided with reasonable care and skill or digital content that is faulty or not as described.
12. Limitation of Liability
To the fullest extent permitted by law, San Roku Ku is not liable for indirect, incidental, special, or consequential loss; loss of profits, revenue, business, opportunity, goodwill, reputation, data, or anticipated savings; platform rejection; distribution failure; or delays caused by client response time, incomplete materials, third-party systems, or events outside our reasonable control.
For business customers only, and where fair and permitted by law, our total liability arising from the relevant service is limited to the amount paid for that service. This cap does not apply to consumer remedies or to liability that cannot lawfully be limited, and nothing in these terms restricts liability where doing so would be unfair or unreasonable.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
13. Privacy and Data
We handle personal information in accordance with our Privacy Policy. By submitting personal data, project assets, contact details, or third-party information, you confirm that you have authority to provide it for the requested service.
We use optional Google Analytics only after you give analytics consent. Declining or withdrawing analytics consent does not prevent you from using the site, contacting us, or completing checkout. The data collected, purposes, cookies, purchase measurement, providers, retention, and your controls are described in our Privacy Policy.
14. Governing Law
These terms and non-contractual disputes arising from them are governed by the laws of England and Wales, unless mandatory law requires otherwise.
For business customers, the courts of England and Wales have exclusive jurisdiction, except where we agree otherwise in writing. For consumers, this choice does not deprive you of mandatory protections provided by the law of your habitual residence, and you may bring proceedings in any court available to you under applicable consumer law.
Before starting formal proceedings, both parties should make a reasonable attempt to resolve the matter by contacting [email protected]. This does not prevent either party from seeking urgent relief or using a regulator, consumer authority, payment dispute, alternative dispute resolution process, or court where legally available.
15. Contact
For questions regarding these terms, please contact: